Privacy Policy

1 Introduction and Scope

This Privacy Policy describes how Sigmix, Inc., a Delaware corporation ("Company," "we," "us," or "our"), collects, uses, discloses, and protects your personal information when you access or use the Sigmix Mobile App ("Σigmix") and the sigmix.ai Web App (collectively, the "Platform").

By using our Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy and our Terms and Conditions. If you do not agree with our practices, please do not use our Platform.

2 Information We Collect

2.1 Information You Provide Directly

Account Registration and Verification:

• Personal identification information (name, email address, phone number)
• Professional credentials and certifications (for institutional access)
• Company information and employment details
• Government-issued identification for verification purposes
• Financial industry licenses and regulatory certifications

Platform Usage:

• Trading preferences and investment interests
• Watchlist selections and portfolio configurations
• Custom alerts and notification settings
• Support requests and communications with our team

2.2 Information Collected Automatically

Device and Technical Information:

• Device identifiers (UDID, advertising ID, device fingerprint)
• IP address, browser type, and operating system
• Mobile device information (model, carrier, screen resolution)
• Platform usage analytics and performance metrics
• Session duration and feature utilization data

Market Research and Analytics:

• Trading patterns and platform interaction data
• Time spent analyzing specific securities or market sectors
• Geographic location data (for regulatory compliance and market segmentation)
• Apple Watch integration data (when using our watchOS app)

2.3 Third-Party Data Sources

Financial Market Data:

• Near Real-time and historical market data from licensed providers
• News sentiment analysis and social media trend data
• Economic indicators and macroeconomic data feeds
• Regulatory filings and corporate announcements

Identity Verification Services:

• Professional license verification through regulatory databases
• Company registration and corporate structure validation
• Anti-money laundering (AML) and Know Your Customer (KYC) checks

3 How We Use Your Information

3.1 Platform Operations and Services

• Service Delivery: Provide near real-time market analytics, insights, and notifications across our mobile and web platforms
• Personalization: Customize content, analytics, and alerts based on your trading preferences and market interests
• Platform Optimization: Improve user experience, develop new features, and enhance platform performance
• Technical Support: Respond to inquiries, troubleshoot issues, and provide customer assistance

3.2 Regulatory Compliance and Verification

• Access Control: Verify professional credentials for institutional platform access
• Regulatory Adherence: Ensure compliance with financial regulations in your jurisdiction
• Risk Management: Monitor for unusual activity and maintain platform security
• Record Keeping: Maintain required documentation for regulatory audits and compliance

3.3 Business Operations

• Analytics and Research: Analyze aggregated user behavior to improve our services and develop market insights
• Marketing Communications: Send platform updates, new feature announcements, and educational content (with your consent)
• Legal Compliance: Fulfill legal obligations, respond to lawful requests, and protect our rights and interests

4 Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary compensation.

4.2 Authorized Disclosures

Service Providers and Vendors:

• Cloud infrastructure providers (data hosting and processing)
• Identity verification and compliance service providers
• Financial data vendors and market data providers
• Analytics and performance monitoring services
• Customer support and communication platforms

Regulatory and Legal Requirements:

• Financial regulatory authorities (CMA, SAMA, SEC, FINRA) when legally required
• Law enforcement agencies pursuant to valid legal process
• Legal proceedings, investigations, or government requests
• Protection of our rights, property, or safety, and that of our users

Business Transactions:

• Merger, acquisition, or sale of assets (with appropriate data protection measures)
• Due diligence processes with prospective business partners

4.3 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, or business purposes.

5 Data Security and Protection

5.1 Security Measures

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption for data transmission
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Secure data centers with physical and logical access controls
• Employee training on data protection and privacy practices

5.2 Data Protection Standards

As a financial data and analytics platform, we implement comprehensive security standards including:

• Secure data processing and storage protocols
• Regular security audits and vulnerability assessments
• Industry-standard encryption and access controls
• Third-party security evaluations and compliance monitoring

5.3 Data Breach Response

In the event of a data security incident, we will:

• Promptly investigate and contain the incident
• Notify affected users and relevant authorities as required by law
• Implement additional safeguards to prevent future incidents
• Provide support and guidance to affected users

6 Data Retention and Deletion

6.1 Retention Periods

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Fulfill legitimate business purposes

6.2 Specific Retention Guidelines

• Account Information: Retained for the duration of your account plus 7 years for regulatory compliance
• Platform Usage and Analytics Data: Retained for 7 years for service improvement and regulatory compliance
• Support Communications: Retained for 3 years or as required by law
• Marketing Communications: Retained until you unsubscribe or withdraw consent

6.3 Data Deletion

You may request deletion of your personal information, subject to our legal and regulatory obligations. Some information may be retained in de-identified form for analytics and research purposes.

7 International Data Transfers

7.1 Cross-Border Processing

Your information may be processed in countries other than your country of residence, including the United States, where our primary servers are located.

7.2 Transfer Safeguards

When transferring data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Additional security measures to protect transferred data

8 Your Privacy Rights and Choices

8.1 Account Management

• Access: Review and update your account information through platform settings
• Correction: Request correction of inaccurate or incomplete information
• Portability: Request a copy of your personal information in a structured format

8.2 Communication Preferences

• Marketing Opt-out: Unsubscribe from marketing communications at any time
• Notification Settings: Customize alert preferences through your account settings
• Platform Communications: Note that certain operational communications cannot be opted out of while maintaining an active account

8.3 Jurisdiction-Specific Rights

Depending on your location, you may have additional rights under local privacy laws, including:

• Right to Object: Object to certain processing activities
• Right to Restrict: Request limitation of processing in specific circumstances
• Right to Erasure: Request deletion of personal information (subject to legal obligations)

9 Cookies and Tracking Technologies

9.1 Types of Technologies Used

• Essential Cookies: Required for platform functionality and security
• Analytics Cookies: Help us understand platform usage and performance
• Preference Cookies: Remember your settings and customizations
• Marketing Cookies: Used for advertising and marketing purposes (with consent)

9.2 Managing Cookie Preferences

You can control cookie settings through:

• Browser settings and preferences
• Platform-specific privacy controls
• Third-party opt-out tools and preferences

9.3 Mobile App Tracking

Our mobile applications may use:

• Device identifiers for analytics and personalization
• Location services for market-relevant content (with permission)
• Push notification tokens for alerts and updates

10 Third-Party Services and Links

10.1 Market Data Providers

Our Platform integrates with third-party financial data providers. These integrations are governed by separate privacy policies and terms of service.

10.2 External Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites.

10.3 Social Media Integration

If you connect social media accounts to our Platform, please review the privacy policies of those social media platforms.

11 Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

12 Updates to This Privacy Policy

12.1 Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through:

• Platform notifications and announcements
• Email communications to registered users
• Prominent notices on our website

12.2 Continued Use

Your continued use of the Platform after policy updates constitutes acceptance of the revised Privacy Policy.

13 Regional Privacy Disclosures

13.1 Saudi Arabia Data Protection

For users in Saudi Arabia, we comply with applicable data protection regulations and may process data locally to meet regulatory requirements.

13.2 United States Privacy Rights

For users in certain U.S. states with comprehensive privacy laws, additional rights and disclosures may apply. Please contact us for state-specific information.

13.3 International Users

Users outside the United States should be aware that information will be transferred to and processed in the United States, which may have different data protection standards.

14 Contact Information

14.1 Privacy Questions and Requests

For privacy-related questions, requests, or concerns, please contact us at:

14.2 Response Time

We will respond to privacy requests within 30 days of receipt, or as required by applicable law.

14.3 Identity Verification

For security purposes, we may need to verify your identity before processing certain privacy requests.