How invoicing works today
- Tax at purchase. VAT is applied when you buy — a subscription, a package or a credit top‑up — never when you later consume credits.
- One purchase, one e‑invoice. Every purchase produces one electronic invoice issued under ZATCA Phase 2 (Fatoora) through a certified provider, bilingual (Arabic/English) with the required QR code.
- Consumption is internal. Spending credits inside the tools is internal ledger movement — it is never invoiced again, so your books see one clean document per purchase.
- Refunds produce credit notes. Where a refund is due, a corresponding credit note is issued against the original invoice.
- Your invoices are available any time under Invoices in the dashboard.
What the full policy will cover
- Invoice fields and treatment for B2B versus B2C purchases (including your VAT/CR details).
- The correction and credit‑note process, and how disputes are handled.
- VAT treatment for customers outside Saudi Arabia (GCC and export supplies).
- Record retention in line with Saudi tax and commercial law.
Policy text being finalized. Your invoices are already issued in a ZATCA‑compliant form — it is this page's full written policy that is being finished with our tax advisors. Questions, or need an invoice re‑issued with different details? Contact legal@sigmix.sa.
Contact
Tax and invoicing questions: legal@sigmix.sa · billing help: contact@sigmix.sa.