Sales & Subscription Terms

Who we are (the contracting party)

The Sigmix platform and all paid services are operated and sold by Sigmix (“Sigmix,” “we,” “us,” “our”), a company registered in the Kingdom of Saudi Arabia:

• Commercial Registration (CR) No.: 7054521799
• VAT Registration No.: 314836510700003
• MISA License No.: 24926260339
• Registered address: 7229 Innovation Boulevard, 3004 Al Aqeeq District, 13519 Riyadh, Kingdom of Saudi Arabia (Short address: RRAA7229)
• Contact: contact@sigmix.sa · Legal: legal@sigmix.sa · Data/privacy: dpo@sigmix.sa

Sigmix is the seller and merchant of record on every transaction, including on partner/white-label brands offered on their own domains. Where you purchase through a partner-branded version of the platform, your contract for the paid services is with Sigmix, not the partner, and Sigmix issues the tax invoice.

Eligibility

The paid services are intended for business and professional use. You must be at least 18 years old and, where you act for an organisation, have authority to bind it. By purchasing, you confirm both.

What you are buying

• Subscriptions / Plans / Licenses — recurring access to one or more modules, at a tier, for a number of seats, billed monthly or annually.
• Credits — the universal prepaid usage unit consumed when you use the services (for example, one email send, or a unit of AI usage). Credits are a prepaid usage unit for the Sigmix services only. They are not money, not e-money or stored value, not a deposit, and not redeemable for cash. They are non-refundable, non-transferable, non-withdrawable, and single-merchant (usable only within Sigmix). Credits are consumed as you use the services and are not paid out.
• Top-ups — standalone one-off purchases of additional credits.
• Packages — one-off deliverables, where offered.

The specific modules, tiers, seat counts, credit allowances, and prices applicable to you are those shown on the Sigmix pricing page or your order screen at the time of purchase.

Credit lifecycle, expiry, and forfeiture

• Monthly subscription credits are allocated for the billing period and expire at the end of that period; they do not roll over unless your plan expressly says so.
• Purchased credits (top-ups) are valid for 12 months from the date of purchase, after which any unused balance expires.
• Credits are consumed in the order we specify (generally subscription credits before purchased credits).
• On cancellation, downgrade, expiry, suspension, or termination of your account, all unused credits are forfeited and are not refundable or transferable, except where a refund is required by mandatory KSA law.

Free trial

• We may offer a 7-day free trial with a limited credit allowance.
• A valid payment method is required to start the trial.
• The features and credit limits available during the trial are those shown at signup.
• Automatic conversion: unless you cancel before the trial ends, your trial will automatically convert to a paid subscription at the end of the 7-day period, and your payment method will be charged the then-current fee for the plan you selected (plus VAT). The first charge occurs on the day the trial ends.
• How to avoid the charge: you may cancel at any time before the trial ends, in a few clicks, from your account dashboard. If you cancel before the end of the trial, you will not be charged.
• One trial per customer. We may refuse or withdraw a trial where we detect abuse or repeat sign-ups.

Subscriptions, billing, and renewal

• Billing cycle. Subscriptions are billed in advance for the chosen period (monthly or annual). Annual plans may be offered at a discount shown on the pricing page.
• Auto-renewal. Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. On renewal we charge the then-current fee (plus VAT) to your payment method on file.
• Renewal reminder. We will send a reminder before your trial ends and, for annual plans, before each renewal.
• Recurring-payment authorisation. By starting a paid subscription, you authorise Sigmix and our payment providers to charge your payment method on a recurring, off-session basis for subscription fees and any auto-renewals, until you cancel. We rely on a saved payment token; we do not store full card details (see §9).
• Price changes. We may change prices. We will give you at least 30 days' notice before a change takes effect, and the new price applies from your next renewal. Continued use after the change takes effect is acceptance.
• Currency. Prices are in Saudi Riyals (SAR).

Upgrades, downgrades, and cancellation

• Upgrades / downgrades. You may change plans from your dashboard. Upgrades may take effect immediately (with a prorated charge where applicable); downgrades take effect at the end of the current billing period and do not generate a refund for the current period.
• Cancellation. You may cancel at any time from your account dashboard in one or two clicks. Cancellation stops future renewals; your access continues until the end of the current paid period, after which the subscription ends. We do not pro-rate or refund the current period except where required by mandatory KSA law.

Refunds and the consumer withdrawal right

• Operator-initiated only. Refunds are not automatic. Where we issue a refund, it is at our discretion or as required by law, is made to the original payment method, and is accompanied by a ZATCA credit note (we do not amend issued invoices, which are immutable).
• Credits and top-ups are non-refundable. Prepaid credits and top-ups are non-refundable once purchased, except where mandatory KSA law requires otherwise.
• Consumer 7-day withdrawal right (digital-content carve-out). Under the KSA E-Commerce Law, a consumer may have a 7-day right to withdraw from a service contract. You acknowledge that the Sigmix services are digital services supplied immediately, and that by creating an account, starting the trial, accessing a module, or consuming credits, you receive immediate benefit from the digital service and request that performance begins immediately. To that extent, the 7-day withdrawal right is exhausted and does not apply to services already used or credits already consumed. This does not affect any mandatory right that cannot be excluded.
• Business accounts. Where you contract as a business (including where you provide a VAT number), the consumer withdrawal right does not apply, and refunds are governed by these Sales Terms or your signed agreement.

Payment, payment providers, and failed payments

• Accepted methods: mada, Visa, Mastercard, Apple Pay, Google Pay, and bank transfer.
• Payment providers. Card and wallet payments are processed by licensed third-party payment providers (for example, our payment gateway). Card data is entered into the provider's secure hosted fields and never stored by Sigmix; we retain only an encrypted token for recurring billing. 3-D Secure applies to customer-present payments; recurring renewals are charged off-session using the saved token.
• Bank transfer. Where you pay by bank transfer, your subscription, renewal, or top-up takes effect only after cleared funds are received and correctly referenced. You are responsible for quoting the correct payment reference; you bear any intermediary bank charges unless we agree otherwise. Late or unmatched transfers may delay or suspend service.
• Failed payments. If a recurring charge fails, we may retry, and we may suspend or downgrade your access until payment succeeds. We may treat continued non-payment as cancellation.
• Chargebacks. Disputed charges or chargebacks may lead to immediate suspension pending resolution.

Taxes, VAT, and invoicing

• VAT. Prices are subject to VAT at 15% where chargeable under ZATCA rules. We show prices both inclusive and exclusive of VAT, with the VAT amount stated, before purchase.
• Tax invoices. We issue a ZATCA-compliant e-invoice via our certified provider for each purchase. Consumers receive a simplified tax invoice (with QR code); businesses receive a standard tax invoice. To receive a standard tax invoice you must provide a valid VAT number and accurate billing details at checkout. If you do not provide a VAT number, we will issue a simplified invoice and may be unable to reissue a standard invoice afterwards.
• VAT on credits. VAT is charged on the purchase of subscriptions and credits. Consuming credits is not separately invoiced. (This reflects Sigmix's intended single-purpose-voucher treatment; see your tax advisor.)
• Your tax position. You are responsible for providing accurate tax-status information. Business customers are responsible for their own input-VAT treatment.

Service changes and availability

We may add, change, suspend, or withdraw modules, features, plans, or credit allowances. We aim to give reasonable notice of material adverse changes. The services are provided on an “as available” basis; we do not guarantee uninterrupted or error-free operation. Any service-level commitments apply only where expressly agreed in a signed enterprise agreement.

Right to suspend, refuse, or terminate

We may refuse a sale, or suspend or terminate your access, where: you breach these Sales Terms, the Website Terms, or the Acceptable Use Policy; payment fails or a chargeback is raised; we reasonably suspect fraud, illegality, or a security or legal risk; or as required by law or regulator. Where practical we give notice; for serious legal, security, or fraud risk we may act immediately. On termination, accrued fees remain payable and unused credits are forfeited as set out in §4.

Liability

The services and all outputs are provided “as is” and “as available.” To the maximum extent permitted by law we disclaim implied warranties, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. You are responsible for reviewing all AI outputs before relying on or publishing them (see the Website Terms and Acceptable Use Policy).

• Liability cap. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the services or these Sales Terms shall not exceed the total fees you paid to Sigmix in the three (3) months immediately preceding the event giving rise to the claim.
• Excluded losses. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business, or for decisions made in reliance on outputs.
• Carve-outs. Nothing in these Sales Terms limits liability for fraud or intentional misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot be limited or excluded under the laws of the Kingdom of Saudi Arabia (including mandatory consumer protections).

Changes to these Sales Terms

We may update these Sales Terms. For material changes we will give notice by email, in-product notice, or website posting, and (where required) seek re-acceptance. Continued use after the effective date is acceptance.

Governing law and disputes

These Sales Terms are governed by the laws of the Kingdom of Saudi Arabia.

• Consumers: disputes are subject to the competent Saudi courts; you may also use the Ministry of Commerce consumer-complaint channels.
• Business customers: any dispute that is not resolved within 30 days of written notice shall be finally settled by arbitration administered by the Saudi Center for Commercial Arbitration (SCCA) under its rules, seated in Riyadh, conducted in Arabic, before a single arbitrator. Awards are final and enforceable.

Language

These Sales Terms may be provided in English and Arabic. In case of any conflict, the Arabic version prevails.